Aeroseal Needs a Collections Specialist! THIS POSITION IS ON-SITE, NO REMOTE.

Who are we? A fast-growing company with award-winning technology that has created new products that are disrupting well-established industries.

Yes, we have fun company amenities including a ping pong table and company happy hours. Our team members play as hard as they work. But it takes more than amenities to be a great place to work.

How is Aeroseal different?

We Are

  • Restless with curiosity and always asking if there's a better way
  • Passionate about turning our customers' problems into opportunities to grow their business
  • Constantly learning, because we understand we must try new approaches to get new outcomes.

There is more to our culture of innovation. But we also have a sense of urgency, so we won't list them all here.

What's the rush? Well, our company has an ambitious mission.

Aeroseal wants to make a lasting impact on people and the world around us, improving their lives and making the world a better place in which to live.

And we need your help to make it happen.

The Role

The collection specialist will own the overall collection process including monitoring aged accounts, ensuring appropriate internal contacts needed are properly engaged, and setting / achieving goals to improve the timeliness of collections. For specific accounts, the collection specialist will contact customers via email and phone to work through any issue preventing payment.

Specific Roles and Responsibilities

  • Leads the debt collection process for assigned customers.
  • Contacts customers by phone, email, and mail to recover past due amounts.
  • Keeps detailed notes and records of all communications and actions.
  • Investigates disputes and follows up with customers.
  • Leads Business Unit meetings to review aged accounts and determine appropriate collection strategy.
  • Other duties as assigned to achieve team and company objectives.

Required Experience/Skills

  • Works well independently and has strong organization skills.
  • Effective written and oral communication.
  • Excellent at customer service and negotiation while staying calm and professional.
  • Excellent phone etiquette.
  • Intermediate knowledge of Excel.
  • Knowledge of Salesforce and NetSuite is preferred, but not required. Must be able to proficiently learn the use of these systems.

About Aeroseal, LLC

Aeroseal, LLC was established to promote Aeroseal Duct Sealing and develop a network of providers to offer the service to residential and commercial customers. Aeroseal Duct Sealing is a patented breakthrough technology for the HVAC market that tackles ductwork leaks from the inside out. The Aeroseal process puts escaping air under pressure and causes polymer particles to stick first to the edges of a leak, then to each other until the leak is closed.

The Aeroseal process won the "Best of What's New" award from Popular Science magazine, and the "Energy 100" award from the U.S. Department of Energy (DOE). The DOE also rated the Aeroseal duct sealing process as one of the 23 most beneficial technologies available to American consumers that has come out since the agency was created.

Aeroseal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.